8 Key Questions to Ask Before Hiring a Professional Cleaning Service for Your Office
July 25, 2017
Rather than hiring a full-time janitor, many companies are choosing to hire commercial cleaning companies
for their office cleaning needs.
Cleaning companies come in many types and sizes. If you’re looking for the right professional cleaning company for your office, there are a few questions you should ask first. Start with these 8:
1. What services do you offer?
Each business will have unique requirements depending on your budget, office traffic, and office amenities. You’ll need carpet steam cleaning and vacuuming if your office is carpeted and floor polishing if it is not. And if your office has many windows, window cleaning is a must.
2. How many years have you been in business?
The number of years the company has been in business will tell you about the experience that they carry. You can be ensured that they have developed a system for cleaning and dealing with the business side of it all. It means they’ve encountered and dealt with the many issues that commonly arise.
3. Do you have insurance?
Without insurance, you might be liable in the unfortunate event that a cleaner gets hurt while cleaning your facility.
4. Do you clean other offices similar to mine?
If you happen to know the other offices that are similar to yours that they may clean for, you’ll get an idea of the quality of service they deliver.
5. What kind of training do your employees undergo?
For professional cleaners to deliver quality service, they need to undergo comprehensive training. They should know how to use the products and equipment safely. Training also involves learning how to conduct themselves professionally.
6. What’s your process for screening employees?
The reality is that the turnover rates can be quite high in the cleaning service industry. Ask the cleaning company you are considering using what their hiring process is.
Apart from meeting the necessary qualifications, do they conduct personality testing, verify previous employment, criminal records, and check for references? What do they do to maintain a good reputation in the professional cleaner industry through the people they employ?
7. What kind of products and equipment do you use?
It would be ideal if your cleaning service used safe products that wouldn’t put your employees at any health risk. Some products are very effective at cleaning; however, they may leave a residue that contains toxins that can be harmful. Also, if the cleaning company that you hire uses old equipment such as an old vacuum cleaner, it will probably be quite loud and will consume more power.
8. What are your quality standards?
It’s important to know how the company measures quality on a regular basis. Do they perform checks or touch base with all their clients to ensure that they are satisfied with the service? Does each team that works at a site have a quality checklist that they go through before closing a job?
Hiring a professional cleaning company doesn’t need to be a daunting task. Be prepared to ask these questions if you want to find one that is right for you.
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